PUE Karnataka PUC I Retail Business Model Questions
Part-A: I. Four alternatives are given for each of the following question/incomplete statements. Choose the correct alternative answer and write complete answer along with its question number and alphabet. (10×1=10)
1. The goods which are purchased without any planning or search effort are called as, a. Emergency goods b. Impulse goods c. Shopping goods c. Specialty goods
2. Advertisement through speakers belongs to a. Broadcast media b. Print media c. Outdoor media d. None of the above
3.In the men apparel the following subclass does not exit. a. Skirts b.Shirts, Pants c. Pajama d. Kurta
4.The store must offer a positive ambience to the, a. Customer b. Store c. Design d. Executive
5. Provide customer support is example of a. CRM b. Sales c. HRM area d. Financial management
6. The Computer monitor should be placed from the user is a.10-20 inches b.15-25 inches c.18-30 inches d.25-40 inches
7. Signs and symptoms includes, a. Swelling b. Tingling c. Redness d. all of the above
8. The main types of formal communication within a business a. Downward b. Lateral c. Diagonal d. None of the above
9. Informal communication involves, a. Smiling b. Gesticulation c. none of the above c. Both the above
10. Communication flows from an organization would need for a. Exchange information b.Exchange options c. Making plans and proposals d.All of the above
Part -B: II. Answer any “TEN” of the following questions. (10×2=20) 11. What is Organized Retail? 12. What is E-Shopping? 13. Menction the types of Labeling. 14. What is Place Mix? 15.What are the Rights of Merchandising? 16. What are basic duties of merchandising? 17.What Setting are the 5 Senses to Target market? 18. What is Grid Layout? 19.What is Goal? 20. Who is Retail Trainee Associate? 21. What is CRM? 22. What is Customer Retention? 23. List the Four-step system to deliver excellent customer service. 24. What is Personal Grooming? 25. What is Business Communication?
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