The Telecom Analytics for Fraud management and Consumer Protection (TAF-COP) portal. Department of Telecommunications (DoT) has taken several measures to ensure proper allocation of telecom resources by Telecom Service Providers (TSPs) to subscribers and protect their interests in ensuring reduction of frauds.
As per existing guidelines, individual mobile subscribers can register up to nine mobile connections in their name. This website has been developed to help subscribers, check the number of mobile connections working in their name, and take necessary action for regularising their additional mobile connections if any.
However, the primary responsibility of handling the Customer Acquisition Form (CAF) lies with the service providers.
Available Facilities
• Subscribers having more than nine multiple connections in their name will be intimated by SMS. • Subscribers having more than nine multiple connections in their name can – Click here, to take necessary action. • Go check the status Click here to login with your number and enter the “Ticket ID Ref No” in the “Request Status” box.
Steps To Check Mobile Connections Working In Your Name
• Visit TAFCOPPortal • Enter your Mobile Number in the space provided • Request and Verify OTP • Check Mobile Connections Working In Your Name
Note: [Currently this facility is available only to Telangana and Andhra Pradesh Consumers]
Instructions on Verification of New Mobile Subscribers
Activation of new mobile connection • A passport size photograph of the subscriber should be pasted on the Customer Acquisition Form (CAF) and the documents as proof of identity (Pol) and proof of address (POA) of the subscriber shall be attached with the CAF, as per the instructions applicable from time to time. • The person at the point of Sale (POS)shall get the CAF duly filled and signed (CAF, Photo & documents attached) by the subscriber with date. • In case of illiterate person, the CAF may be filled by a person at the point of sale but the thumb impression of the subscriber may be taken on CAF, Photo & documents attached. • A unique number should be assigned to every CAF on receipt of the same in the warehouse and in case before activation of SIM. • The subscriber shall be provided a counterfoil/receipt of the details of the Pol& PoA clearly mentioning the name of subscriber, Mobile number applied for,CAF Number, type of Pol/Poa, issuing authority, date of issue and serial number of Pol/PoA document duly signed with stamp of Pos. • The authorized person at the PoS shall record in the CAF that he has seen the subscriber and matched the photograph attached on • the CAF with the subscriber and verified his copies of documents of proof of address and proof of identity attached • with the CAF with the original and shall put his signature on the CAF & all attached documents (along with full name & stamp containing address). • For this purpose sufficient space should be provided in the CAF. • The mobile connections shall be activated only after the requirement of filling up of customer acquisition form and copies of documentary proof as per requirement have been fulfilled by the customer and the subscriber details have been updated in the subscriber database of the Licensee; for this purpose, the licensee (the employee of Licensee) shall verify and record on the CAF under his name, designation and Signature that all the documentary requirement has been completed and subscriber details are updated in the database of Licensee. • Only after this activity has been done the SIM card can be activated. • For this purpose sufficient space should be provided in the CAF. • The date of sale of SIM and date of Activation of SIM is required to be established from the entries in the CAF. • For this purpose, entry of Date is to be made with the Signature of Subscriber (at the time of filling CAF), • Signature o fPoS (at the time of verifying the subscriber and documents) and Signature of Licensee (at the time of verification before activation) in the CAF. • After the activation of SIM, the subscriber shall be at least tele-verified. • It maybe ensured that while making the calls for tele-verification, details may be asked from the subscriber and verified against the details provided in the database. It may also be ensured that unless tele-verified, the subscriber is notable to make any type of call, except to the operator. • The incoming call will remain barred before tele-verification.
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