|University||Karnataka Department of Pre University Education|
|Course & Year||II PUC|
|Download||Model Question Paper|
PUE PUC II Information Technology Model Question Paper
Karnataka Department of Pre University Education (PUE) Second Year PUC Information Technology First Test Model Question Paper 2021.
Download PUC II Information Technology Model Question Paper
|Course & Subject||Model Question Paper|
|II PUC Information Technology
PUE PUC II Information Technology First Test Model Questions
Section – A:
I. Fill in the blanks 10×1=10.
1. The word used instead of noun is__________.
2. Do not place heavy item _____ the laptop.
3. ITES stands for__________________________________
4. File extension for word processing template is __________
5. Envelop size can be modified using ___________tab of envelop dialog box.
6. Mail merge wizard option is available in __________ group.
7. SmartArt option is available in_________ group and ______ tab
8. To use mouse pointer as a pen, you should select _________ in ______-dialog box.
9. Lable option is available in ________ group and __________tab.
10. I like my new job _______________,I love talking on the phone. (Nevertheless, moreover, therefore)
II.Answer ANY ELEVEN questions in one or two sentence: 11×2=22
1. What is the job description of a CSR?
2. What are some of the common questions customer service representative ask customer
to clarify problem of a customer?
3. What are the different guidelines for giving feedback?
4. What is workplace communication?
5. What is non verbal communication?
6. What is communication? Mention some actions involved in communication.
7. Explain the procedure to create template.
8. Explain the purpose of mil merge.
9. Explain the procedure to create custom slide show.
10. Mention different smartArt options available in presentation.
11. What is template? Mention some advantages of using template in our document.
12. What is a leave application? Write some common points in all leave application.
Section – C:
III.Answer ANY FOUR questions in three or four sentence: 4X3=12
1. Write some skills required to be a good customer service representative.
2. Write down the common interview questions.
3. Explain the procedure to create envelop using mail merge.
4. Explain the procedure to use SmartArt in a presentation.
5. Explain the procedure to annote a presentation using callouts.
III.Answer ANY ONE question in five to six sentences. 6×1=6
1. Explain the procedure print 30 lables in a single sheet.
2. Explain the procedure to perform a mail merge for printing letters.
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