| Company | Roppen Transportation [Rapido Bike Taxi] |
| Service | Customer Care & Grievance Redressal |
| Location | India |
| Official Website | https://www.rapido.bike/ |
Rapido Bike Taxi Customer Care
Any opinions, issues, or suggestion regarding the Platform and / or Services can be provided / resolved by reaching out to the customer care number or email mentioned below:
Customer Care Details: shoutout [at] rapido.bike
Alternatively, you can contact Customer Care using the chat functionality on the Rapido App and a customer service associate will get back to you. Please note, concerns pertaining to a specific Service Request or a Captain may be reported not beyond 24 hours from when the Services were availed. In case the issue or grievance is criminal in nature, the complaint may be filed within 72 hours of the event / availing the Service.
Any complaint, dispute or grievance in relation to the Services should be addressed to Rapido as given below. Such complaint, dispute or grievance will be handled as per applicable laws.
Grievance Officer: Manasvi Mann
Email: nodalofficer [AT] rapido.bike
Address: Salarpuria Softzone, Wing C, First floor office 1, Block A, Bellandur village, Bangalore-560103, India
Rapido Bike Taxi Office Address
Registered Office Address:
Roppen Transportation Services Pvt Ltd, 3rd Floor, Sai Prithvi Arcade, Megha Hills, Sri Rama Colony, Madhapur, Hyderabad – 500081.
Head Office:
Roppen Transportation Services Pvt Ltd, #148, 1st Floor, SLV Nilaya, 5th Main 80ft road, HSR Layout 7th Sector, Bangalore 560102.
Corporate Office:
Roppen Transportation Services Pvt Ltd (Rapido), Salarpuria Softzone, Wing C, First floor, Office 1, Block A, Bellandur Village, Varthur Hobli, Bangalore South Taluk, Outer Ring Road, Bangalore-560103.
Rapido Bike Taxi Communication & Notification
You agree that Rapido (either directly or indirectly through its affiliates or third parties) may communicate with you in connection with the Platform or the Services, either electronically (for example, push notifications), or through phone calls, WhatsApp messenger application, email, or in writing through other modes.
Any electronic communications will be considered to be received by you within 24 hours of the time we send it to your attention (such as via email, SMS or other online notification, through WhatsApp messenger application). We will assume you have received any communications sent to you by postal mail, 3 business days after we send it.
If you are a Customer who has registered on the Platform and shared your contact details with us, we may need to contact you in connection with the Services, and you give express consent to us and our permitted assigns and third-party agents to communicate with you in any way, such as calling, texting, or e-mailing via:
A mobile phone or landline number you provide to us, use to contact us, or at which we believe we can reach you (even if it is not yours);
• Any email address you provide to us or associated with your account on the Platform;
• Automated dialler systems and automatic telephone dialling systems; and
• Pre-recorded or artificial voice messages and other forms of communications.
The accuracy, readability, clarity, and promptness of the communications depend on various factors. Rapido will not be responsible for any non-delivery, delayed delivery, or distortion of the communication in any way whatsoever.
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