| Company | mPokket Financial Services Private Limited |
| Service | Customer Care Number |
| Location | India |
| Official Website | https://www.mpokket.in/ |
mPokket Customer Care
Our customer service agents are available from 9AM – 7PM to assist you with any problem.
Email: support [AT] mpokket.com
mPokket Office Address
Office Headquarter:
PS Srijan Corporate Park,
Tower 1, 12th Floor,
Unit No. – 1204, 2, EP & GP,
Sector V, Bidhannagar,
Kolkata,
West Bengal 700091
Bengaluru Address:
Redbricks, Prestige Tristar 37-18,
Trinity Circle, Halasuru, Yellappa Garden,
Yellappa Chetty Layout,
Sivanchetti Gardens, Bengaluru,
Karnataka 560042
mPokket Grievance Redressal Policy
Customers can raise their concerns pertaining to the Platform, Repayment schedule, Processing Fee and / or any other charges or any other concern related to the product to authorised representatives of the Company as below. Below are the various ways/modes through the customers can register their complaints/queries/enquiries
The customers have the following ways of approaching the Company as per details mentioned below:
Voice Support:
The customer can call us at Customer care at 033- 6645 2400 between 09:00 am to 7:00 pm from Monday to Saturday.
Email Support:
Please write to us at support@mpokket.com (Please ensure to mention your loan account number and contact number in the email). The customer will receive a response from the team within 7 business days but there would be instances wherein the team may even take longer to respond/reply.
A customer can escalate the matter to supervisor@mpokket.com in case he/she is not satisfied with the response from the Customer Care team. Depending on the query/dispute/grievance, a written reply/resolution will be sent to the customer within 7 business days at his/her registered email id with the Company.
Escalations Matrix:
Level 1:
Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. A customer not satisfied with the response can escalate the matter/query/complaint to the Grievance Redressal Officer as mentioned hereunder:
• Grievance Redressal Officer – Raktim Addya
• grievance@mpokket.com
• Tel No – 9748528353
• PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata – 700091
The Grievance Redressal Officer may be reached on the number provided above anytime between 09 AM to 7 PM from Monday to Saturday or through the e-mail address above. The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of 7 (seven) days from the date of receipt of a grievance.
Level 2:
If a customer does not receive response from the Grievance Redressal Officer within 7 (seven) days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the number below anytime between 09 AM to 7 PM from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address below:
• Nodal Officer – Ritessh R Agarwal
• nodal@mpokket.com
• Tel No – 7605057586
• PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata – 700091
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