| Service | Digital Payments Toll-Free Helpline Number |
| Department | Government of India [Cashless India] |
| Location | India |
| Official Website | http://www.cashlessindia.gov.in/index.html |
Cashless India Digital Payments Toll-Free Number
The Government of India, in collaboration with telecom and IT industry, has launched a toll-free helpline – 14444 – to address consumer queries on digital payments on 5th Jan 2017.
The helpline will address questions regarding various platforms, including the newly-launched Bharat Interface for Money (BHIM), e-Wallets, Aadhaar Enabled Payment System (AEPS), RuPay Card and USSD.
“The helpline ‘14444’ is available in North as well as Eastern part of the country in English and Hindi and will soon be extended pan India, and in other languages,” Telecom Secretary J S Deepak told PTI (Source: PTI)
Digital Payment Methods
The Digital India programme is a flagship programme of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. “Faceless, Paperless, Cashless” is one of professed role of Digital India. As part of promoting cashless transactions and converting India into less-cash society, various modes of digital payments are available.
These mode are:
• Banking Cards
• USSD
• Adhar Card
• AEPS
• UPI
• Mobile Wallets
• Banks Pre-paid Cards
• Point of Sale
• Internet Banking
• Mobile Banking
• Micro ATMs
Electronic Payment & Receipts For Cashless Services
Ministry of Electronics and Information Technology (MeitY), Government of India envisages Paperless, Cashless and Faceless services across the country, especially in rural and remote parts of India. MeitY further envisages common e-Governance infrastructure that will offer end-to-end transactional experience for a citizen, businesses as well as internal government functions, which includes accessing various services and making payments and receipts through electronic modes.
The Apex Committee on Digital India has recommended a targeted and time bound approach to implement digital payments for citizens across all the e-Services of Government Ministries and Departments. Against this backdrop, MeitY has notified Guideline for Electronic Payments and Receipts (EPR), intended for Central Public Sector Undertakings, State Governments, Govt. of India Autonomous Bodies, and Municipalities for expeditiously implementing appropriate mechanism to enable electronic payments and receipts.
The objective of this guideline is to provide guidelines for Departments to:
• Assess various services involving payments and receipts by types of services and level of electronic payment enablement
• Provide actionable instructions for universal adoption of electronic payment modes for each type of service through various payment channels
• Provide guidelines on engagement with various payment service providers
The Guidelines for Electronic Payments and Receipts (EPR) will be implemented through assessment of the department’s overall status of services offered and maintain a repository of services offered by departments. This repository will be used for measuring and tracking of adoption level electronic payments across departments in India. Furthermore, information of departments requiring payments integration will be shared with Government and private sector Payment Systems providers (PSPs) for enablement of Electronic modes and channels of payments. For detailed guidelines, please refer the EPR guidelines.
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