| Service | Customer Care Toll Free Number |
| Department | Department of Post [India Post] |
| Location | India |
| Official Website | https://www.indiapost.gov.in/VAS/Pages/IndiaPosthome.aspx |
India Post Customer Care Toll Free Number
Customer Care Toll Free Number 1800 266 6868
Call Centre Agent – 09.00 am to 06.00 pm (except Sunday and gazetted holidays)
IVR Facility – 24 x 7
Speed Post Customer Service
In case of any information /problem relating to Speed Post delivery or Speed Post tracking, kindly call your Speed Post station or send email and a professional team of customer service executives will assist you.
| City | Email id |
|---|---|
| Delhi | nsh.delhi [AT] indiapost.gov.in |
| Mumbai | nsh.mumbai [AT] indiapost.gov.in |
| Chennai | nsh.chennai [AT] indiapost.gov.in |
| Kolkata | nsh.kolkataairport [AT] indiapost.gov.in |
| Bangalore | nsh.bangalore [AT] indiapost.gov.in |
| Hyderabad | nsh.hyderabad [AT] indiapost.gov.in |
| Ahmedabad | nsh.ahmedabad [AT] indiapost.gov.in |
| Pune | nsh.pune [AT] indiapost.gov.in |
| Kochi | nsh.kochi [AT] indiapost.gov.in |
Speed Post Complaints Information:
For complaints relating to Speed Post International, please get in touch with the Gateway centre at Delhi, Mumbai, Kolkata and Chennai.
| City | Email ID |
|---|---|
| Delhi | nsh.delhi [AT] indiapost.gov.in |
| Mumbai | nsh.mumbai [AT] indiapost.gov.in |
| Chennai | foreignpost.chennai [AT] indiapost.gov.in |
| Kolkata | nsh.kolkataairport [AT] indiapost.gov.in |
Postal Life Insurance Toll Free Number
Address : Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi – 110021
Complaint Email ID : plipg.dte [AT] indiapost.gov.in
Toll Free Number : 18002666868 9:00 AM – 6:00 PM (Except Sundays & Gazetted Holidays)
India Post Complaints Registration
• Please observe the following guidelines for speedy settlement of your grievances:
• For online lodging of complaints and status update through website. (Go to home page and click on Customer Complaints link, select option Register Your Complaint for lodging complaint and select option Track your Complaint for knowing the position of the case.)
• Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
• Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
• The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
• Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.
Initial Level For Lodging Complaints
|
Sl. No. |
Nature of complaints |
Whom to Complain |
|---|---|---|
| 1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. |
Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
Chief Postmaster General Information
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address:
|
Name of the Circle |
Address |
E-mail ID, Telephone No. and Fax Number |
|---|---|---|
| Andhra Pradesh | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 | cpmg_apr [AT] indiapost.gov.in, 0866-2429854 (Tel), 24747282 (Fax) |
| Assam | 4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001. | cpmg_asm [AT] indiapost.gov.in 9435503177 (Tel), 2544838 (Fax) |
| Bihar | Patna GPO Complex, Patna – 800001. | cpmg_bhr [AT] indiapost.gov.in
Customer care center /Complaints: 0612-2230082, 2220207 (Tel), 2225011 (Fax) Postal Life Insurance complaints: Toll free No.18003456107,0612-2236842 |
| Chhattisgarh | Raipur – 492001. | cpmg_chh [AT] indiapost.gov.in 0771-2233400 (Tel), 2233194 (Fax) |
| Delhi | Meghdoot Bhawan, Link Road, New Delhi – 110001. | cpmg_del [AT] indiapost.gov.in 011-23620144 (Tel), 23627114 (Fax) |
| Gujarat | Khanpur, Ahmedabad – 380001. | cpmg_guj [AT] indiapost.gov.in 079-25505424 (Tel), 25505275 (Fax) |
| Haryana | 107, The Mall Road, Ambala Cant. – 133001. | cpmg_hry [AT] indiapost.gov.in 0171-2603100 (Tel), 2603736 (Fax) |
| Himachal Pradesh | Kaithu, Shimla – 171009. | cpmg_hpr [AT] indiapost.gov.in 0177-2629000 (Tel), 2620351 (Fax) |
| Jammu & Kashmir | GPO Complex, Residency Road, Srinagar – 190001. | cpmg_jnk [AT] indiapost.gov.in Jammu: 0191-2542878 (Tel), 2561746 (Fax) Kashmir: 0194-2452528 (Tel), 2452036 (Fax) |
| Jharkhand | Doranda HO Complex, Ranchi – 834019. | cpmg_jha [AT] indiapost.gov.in 0651-2482345 (Tel), 2480153 (Fax) |
| Karnataka | Beaulieu, Palace Road, Bengaluru – 560001. | cpmg_kar [AT] indiapost.gov.in 080-22392523 (Tel), 22202607(Fax) |
| Kerala (For Kerala and Lakshadweep) | Thiruvananthapuram – 695033. | cpmg_ker [AT] indiapost.gov.in 0471-2308300 (Tel), 2306500 (Fax) |
| Madhya Pradesh | Bhopal – 462012. | cpmg_mp [AT] indiapost.gov.in 0755-2550838 (Tel), 2556547 (Fax) |
| Maharashtra (For Goa, Maharashtra and Dadra & Nagar Haveli) | Mumbai GPO Building 2nd floor, Mumbai 400 001 (Tempararily shifted to GPO Annex Bldg, 4 & 5th floor, Mumbai 400 001). | pgco.mh [AT] indiapost.gov.in 022-22623731 (Toll Free) |
| North East ( All North-Eastern States except Assam and Sikkim) | Shillong – 793001. | cpmg_ne [AT] indiapost.gov.in 0364-2223800 (Tel), 2223034 (Fax) |
| Orissa | Bhubaneswar – 751001. | cpmg_ori [AT] indiapost.gov.in 0674-2392000 (Tel), 2394790 (Fax) |
| Punjab (For Punjab and Chandigarh) | Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. | cpmg_pun [AT] indiapost.gov.in 0172-2706700 (Tel), 2721670 (Fax) |
| Rajasthan | Sardar Patel Marg, Jaipur – 302007. | cpmg_raj [AT] indiapost.gov.in 0141-2372020 (Tel), 2366151 (Fax) |
| Tamil Nadu (For Tamil Nadu and Pondicherry) | Anna Road, Chennai – 600002. | cpmg_tn [AT] indiapost.gov.in 044-28520367 (Tel), 285221199 (Fax) |
| Telangana | Dak Sadan, Abids,Hyderabad – 500001. | cpmg_tlg [AT] indiapost.gov.in 040-23463636 (Tel) |
| Uttar Pradesh | 4, Hazratganj, Lucknow – 226001. | cpmg_up [AT] indiapost.gov.in 0522-2621113 & 0522-2202531 (Tel), 2616855 (Fax) |
| Uttarakhand | Dehradun – 248001. | cpmg_utr [AT] indiapost.gov.in 0135-2658396 (Tel), 2650065 (Fax) |
| West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. | cpmg_wb [AT] indiapost.gov.in 033-22120070 (Tel), 22120811 (Fax) |
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