Tamil Nadu Mudhalvarin Mugavari Portal
Mudhalvarin Mugavari Portal is a two-way communication platform for citizens to register their grievances and get them resolved in one place, conveniently.
They can:
• File their grievance(s) anytime and from anywhere.
• Track their grievance(s) and see the status.
• Ask questions.
• Provide Suggestions for improvement.
• See Announcements from the CM.
To make the above services widely accessible to the citizens, this service is being delivered via multiple channels – helpline number 1100, web portal, mobile app, email, and post. Grievances filed by any of these methods get routed to the responsible government office via a single point of contact, a call center that addresses, redirects, and tracks the grievances.
This is being done with the goal of making the grievance redressal process integrated and inclusive, thus benefiting citizens through speedy resolution of their grievance(s).
How To Contact Chief Minister [CM Vijay] of Tamil Nadu?
The Integrated and Inclusive Public Grievance CM Helpline Management System (CM Helpline) is a two-way communication platform for citizens to file their grievances and get them resolved in one place, conveniently. It is an initiative of the Honourable Chief Minister, and has been developed by Tamil Nadu e-Governance Agency (TNeGA).
The CM Helpline comprises a call centre which acts as the single point of contact to address and redress grievances filed via any of the following methods.
1. Helpline number : 1100
2. Web Portal
3. Mobile app (Android & iOS)
4. E-mail to cmhelpline [at] tn.gov.in
5. Post the grievance to the address:
Special Officer,
Mudhalvarin Mugavari Department,
Secretariat,
Chennai -600009.
6. Twitter, Facebook
The call centre assigns the grievance to the respective department for redressal. They also update the status of the grievance received from the concerned departments in the CM Helpline system for the citizens to track.
This service is being delivered to ensure that citizens from diverse backgrounds face no barriers in receiving government services, schemes, etc., receive assistance when their entitlements are impeded and are able to voice their grievances and receive appropriate remedy.
Other than grievances, the helpline also provides citizens with the opportunity to ask questions, submit suggestions/feedback for the government to improve, and receive and respond to latest announcements from the CM.
Norms have been established to redress the grievances in an expeditious, fair and sympathetic manner without giving room for public dissatisfaction. The different departments have been sensitised on the necessity for prompt and effective disposal of grievances. Through IIGPCMS, the State of Tamil Nadu strives to achieve 7 principles of a responsive government, namely – Access, Equity, Communication, Responsiveness, Effectiveness, Efficiency and Accountability.
How To Submit Grievances On Tamil Nadu Mudhalvarin Mugavari Portal?
Follow these steps:
• Sign up on the portal with your mobile number/email ID. Create user credentials if you are using your email ID.
• Log in to the portal with your mobile number, OTP, or the user credentials.
• Click “File a Grievance”.
• Describe your grievance and fill the form to the best of your knowledge.
• Click “Submit”.
• Your grievance will be registered with the concerned department(s), and you will receive status updates via SMS.
