|Service||Customer Care Number|
Airtel Customer Care Number
Contact airtel customer care number anytime at 121. Help us to support you better, dial 121 from airtel network.
• For Enquiries and Requests Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)
• For Complaints Call 198 (Toll Fee)
Airtel Customer Support
Need assistance or want to share your Airtel experience with us? Here are 3 simple way to do that
Mobile for queries related to Scheme/Bill Plan/VAS Information etc you can dial our general information number 121 (Chargeable at 50paisa/3 minutes for Agent assistance) or Dial198 (tollfree) for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security ‘deposit Refund.For activating any Value Added Service, SMS START to 121 or for deactivating any Value Added Service, SMS STOP to 121 in case calling from any other number, please call us at:
• 9810012345 for Postpaid
• 9810198101 for Prepaid
Airtel Grievance Addressal
We aim to resolve all complaints at the first point of contact in case you don’t get satisfactory resolution of your query / complaint at the customer service center you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working hours: Monday to Friday: 9:30 am to 6:30 pm
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint center.
Points To Remember:
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint center should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
e) Tree Appellate Authority will revert with resolution within 39 days from the date of filing the appeal
f) Mobile phones are becoming ever more popular and are rapidly becoming attractive targets for malicious attacks. Mobile phones face the same security challenges as traditional desktop computers, but their mobility means they are also exposed to a set of risks quite different to those of a computer in a fixed location. For more information, please visit Deity website at www.secureyourelectronics.in
Airtel Grievance Redressal Mechanism
“If you have any grievance or concerns with respect to any content available on Airtel Thanks, please write to our Grievance Officer at the below mentioned email ID.
Name – Nitin Grover
Email – Content.Grievance@airtel.com
Address – Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015
In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:
• Title of the Content and Episode number (if any);
• Description and nature of complaint.
• Date and Time (if any)
• Your name and contact details.
• Please note that in absence of any of the above details, ADL shall not be able to take cognizance of the complaint/grievance
Airtel Digital Limited (ADL) does not warrant or make any representation, that any content you find objectionable will be taken down or remedied to your satisfaction. All complaints for content will be disposed as per timelines specified under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.”
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