| Company | Mamaearth |
| Service | Order Tracking Online |
| Location | India |
| Official Website | https://mamaearth.in/ |
Track Mamaearth Order Status Online
Mamaearth is one of the most trustworthy brands in India.Mamaearth natural Skin, Hair, Body, Baby and Makeup products in India. It offers the best-in-class skincare products to help you discover the essence of beauty with the Goodness of Nature. We are also Asia’s first brand to be accoladed with Made Safe Certification for our beauty products. Mamaearth products are made using safe, pure, gentle, natural, and toxin-free ingredients.
Steps To Track Mamaearth Order Status Online
Step-1 :
• Visit Mamaearth Order Tracking Page
• Enter your AWB Number in the designated space
• Enter the code sent on your registered Email / Mobile Number in the shipment confirmation email
• Hit Track Order Button
Step-2 :
1. Go to “My Account” -> “My Orders”
2. Select the order for which you want to track. If your order is already shipped, you will see a Track button on the right side of your order details
3. Click on the ‘track’ button and see the exact status of your order
Note: Please check your sms/email/whatsapp for frequent order update communications. In case of any delay or if the order status is delivered but you have still not received your order, please reach out to our customer support team on chat for LIVE Agent support or raise your query here-https://mamaearth.zendesk.com/hc/en-us/requests/new
Mamaearth Returns, Refunds, Cancellations & Exchanges
Under what conditions can I return/ replace my product?
• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
• You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.
• Mamaearth reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Mamaearth Customer Care
Contact us at +918901555444
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