| Company | Tamil Nadu State Transport Corporation [TNSTC] |
| Service | Online Reservation Toll Free Number |
| Location | Tamil Nadu |
| Official Website | https://www.tnstc.in/home.html |
TNSTC Online Reservation Toll Free Number
Tamil Nadu State Transport Corporation [TNSTC] Online Reservation Toll Free Number
| Online Reservation Toll Free Number | 08066006572 / 9513948001 |
| Online Reservation Email | commercial[at]tnstc.org |
| Basispay Payment Gateway (24/7) Helpdesk Number | 7305068045 |
| Basispay Payment Gateway (24/7) Helpdesk Email | support[at]basispay.in |
| Bank Queries-Billdesk / Helpdesk | 044-49076316 / 49076326 |
| Complaints & Suggestions WhatsApp Number | 9445014448 |
| Arasu Bus Customer Care Number | 18005991500 |
TNSTC Contact Address
State Express Transport Corporation Tamil Nadu Ltd.,
Head Office, Thiruvalluvar House,
Pallavan Salai,
Chennai – 600002.
TNSTC Reservation Rules
• Reservation done 60 days in advance.
• Reservation time from 06.00 hrs to 21.00 hrs at reservation centers. *Counters working Hours may vary from place to place.
• Half ticket for children 5 yrs above but below 12 yrs, children above 130cms Height will be charged full fare, other wise original age proof certificate to be produced at the time journey. Single Child Booking not allowed due to Safe & Security reasons. Children should always reserve the ticket with Adult only.
• The reserved Journey tickets are not transferable and can not be preponed or postponed.
• We follow Railway timings.
• The Lay out of the vehicle may be varied due to some unavoidable circumstances. How ever, the selected seat numbers will not be changed.
• Any concession will be given only on the basic fare, excluding reservation fee and other applicable charges.
• The reservation passengers are requested to report before the conductor / time office 15 minutes before the departure time.
• e-Ticket and Mobile Ticket Passengers must carry a printed/Soft copy of the ticket at the time of journey. It is passengers responsibility to keep the Printout/Softcopy of the ticket till end of the journey.
• If the passenger is traveling with ‘e-Ticket / Mobile Ticket’, he will have to produce the Original Identity Card mentioned in the ‘e-Ticket / Mobile Ticket ‘ at the time of journey.
• Counter Booked ticket passengers, should carry Original Ticket during their travel. Showing Photocopy / Scanned copy of the counter ticket and softcopy (WhatsApp or any other digital format) of the counter ticket during the travel is INVALID and treated as passenger travelling without ticket.
• Departure time, Running time and Arrival time mentioned in the website is subject to standard operating condition. These timings may get varied due to Road block, Traffic condition, Natural calamity and unavoidable circumstances.
• The Bus/Seat No. May be subject to change due to curtailment/clubbing of other services and unavoidable circumstances.
• SMS delivery is subject to effective transmission from your mobile service operator and mobile carrier network availability. In case, you have not received Booking SMS, Please check “View Ticket” before proceeding for new ticket booking.
• Boarding Points are provided for the benefit of reserved passengers. Passengers has to board from the Bus from Boarding points which are selected while Booking the ticket.
• On Peak Travel Days, Pongal and Deepwali Festival days Corporations will change the Boarding Points and same will be advertised in all Media.
• You should be available at your Boarding point 15 minutes before the departure time.
• SETC & TNSTC is not responsible, if you are missed to board the bus from your selected boarding point while booking. In-case if not boarded from your selected boarding point, same seat will be allotted to unreserved passengers.
SMS Terms & Conditions
• Short Messaging Service (SMS Service) offered by TNSTC is an additional facility to Passengers and also it is not mandatory service.
• SMS will be sent only to the mobile number you have registered/given during the advanced booking.
• The time to deliver the SMS is dependent upon the traffic on the mobile network and whether your mobile phone is within reach and switched on and cannot therefore be guaranteed by TNSTC.
• TNSTC is not liable for any delay or failures in the receipts of any SMS sent to reserved passengers in connection with their travel.
• Delivery of SMS (e-ticket, m-ticket, API-ticket, Journey bill alerts, service alerts etc.) depends on mobile service provider of the user and TNSTC is not responsible for its delivery.
• 6. SMS Service such as e-ticket, m-ticket, API-ticket, Journey bill alerts etc., may be discontinued at any time without prior notice.
• SMS Service is provided with no warranties, express or implied. SETC is not responsible or liable or otherwise have any obligation to you for any loss, damage or expenses incurred directly or indirectly due to non-receipt of the SMS for any reasons whatsoever. In no event shall SETC be liable for any indirect or consequential damages.
• By accepting the Terms and Conditions, you specifically acknowledge and agree to the aforesaid terms and conditions.
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