| Company | Maccaron India |
| Service | Customer Care Number |
| Location | India |
| Official Website | https://maccaron.in/en/ |
Maccaron India Customer Service Support
We are dedicated to providing you with an exceptional shopping experience. To ensure transparency and accessibility, we have updated our “Contact Us” page with the following information.
Customer Service Support:
Email: support@maccaron.in
Maccaron Customer Care Number
Maccaron Customer Care Number 9523700492 Call Now Balance Credit, Debit, Refund Money Available.
Maccaron India Headquarters Address
Legal Name: Maccaron India Private Limited
Address: 8TH floor, Tower C, Building No. 8, DLF Cyber City, Phase 2, Sector 24, Gurugram, Haryana 122010, India
Working Hours: Monday to Friday : 9:00 AM – 6:00 PM (Local Time)
Social Media: Follow us on Instagram, Threads, Facebook, YouTube and Twitter for the latest updates and promotions.
At Maccaron, we are committed to providing you with exceptional customer service and a delightful shopping experience. Your satisfaction is our priority, and we are here to assist you every step of the way.
Maccaron Cancellation Policy
Cancellation Before Shipment:
If the Maccaron order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@maccaron.in
In such cases, the Maccaron Order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request.
The MGS orders, Maccaron immediately places an order with an overseas brand, and the product immediately starts the international shipping process. Therefore, once the KYC Documents have been submitted and confirmed, the MGS order cannot be cancelled or refunded.
After 3 unsuccessful delivery attempts, the order shipment are initiated for RTO(return to origin) back to us, for further information regarding reshipping kindly contact us via email on support@maccaron.in
Cancellation Post Shipment:
If you wish to cancel Maccaron Order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@maccaron.in .
In case you have canceled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Option 1:
Customer refused to accept the Maccaron Order; refund will be initiated after RTO is Marked. * RTO is Return to origin
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account. (Depending on the Bank)
For cash on delivery transactions the order will be cancelled on the application. In addition, we also provide the hassle-free option of refund through Maccaron points, which can be used during future purchases and holds a validity for the entire 1 year.
Maccaron Returns, Replacements and Refunds
Maccaron offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. Disclaimer – Returns are acceptable only if the product is wrong/damaged or expired in transit.
Step 1: Contact our Customer Support team via email (support@maccaron.in) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image/video of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note:
If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
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