| Company | Shriram Finance |
| Service | Loan Customer Care Number |
| Location | India |
| Official Website | https://www.shriramfinance.in/ |
Shriram Finance Loan Customer Care Number
Loans:
• Toll Free Number: 1800 103 4959
• Toll Free Number: 1800 103 6369
Deposits:
• Toll Free Number: 0224 157 4545
Shriram Finance Office Locations
Corporate Office:
Shriram Finance Limited,
Wockhardt Towers,
3rd Floor, West Wing, G Block,
Bandra-Kurla Complex, Bandra (East),
Mumbai – 400051. Maharashtra
Registered Office:
Shriram Finance Limited,
14A, Sri towers, South Phase,
Industrial Estate, Guindy,
Chennai – 600 032, Tamil Nadu.
Shriram Finance Customer Grievances Redressal Mechanism
Reserve Bank of India vide its Master Directions for NBFCs dated 1st September 2016 (updated up to 29th August 2023) has stipulated that the Company shall put in place an appropriate Grievance Redressal Mechanism approved by its Board of Directors. Accordingly, the Grievance Redressal Mechanism as detailed below, is placed before the Board for its approval.
General nature of complaints:
Complaints/requests from customers are generally in the nature of: –
1) Non –Receipt of Deposit/Debenture Certificate,
2) Interest Amount not credited in Bank Account,
3) Investor name not properly printed in the Certificate
4) Change of address not incorporated in the Certificate
5) Dividend Amount not received
6) Maturity amount not received
7) Statement of Account not received,
8) NOC not received Complaints of any other nature.
Complaints received from customers with regard to their grievances/concerns against the agents/intermediaries appointed by the Company for outsourcing of its financial services, shall also be addressed under the Grievances Redressal Mechanism as enumerated below.
Customer Complaint Management System (CCMS):
CCMS addresses the complaints and requests raised by the customers through various channels. The Call centre/Branch/Head Office captures all the issues raised by the customers in CCMS for further action.
The complaints can be raised through the following modes:
1. Customers can raise complaints/requests by calling to the Call Centre/Branch/Head Office/Registered Office
2. Customers can raise complaints/requests by sending e-mail to the designated Customer Care/Grievances mail IDs
3. Customers can raise complaints/requests through the company’s official website.
The contact details of the Grievances Redressal Officer of the Company are given below: –
Mr. B Gurumurthi
Grievances Redressal Officer
Address: Shriram Finance Limited
144, Santhome High Road, Chennai-600004
Tamil Nadu, India.
Contact no.: 044-24642733
Email: grievance@shriramfinance.in
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