| Company | AJIO |
| Service | Customer Care Number |
| Location | India |
| Official Website | https://www.ajio.com/ |
AJIO Customer Care Number
Need help with your order? Just visit the “Customer Care” section on the website or on the AJIO App. You could also visit the “My Account” section to track and manage your order. Did You Know that most of your queries can be answered with the convenience of not having to reach out to us ?
| Call | 1800-889-9991 [Lines open from 6am till midnight, 7days a week] |
| Write | customercare [at] ajio.com |
| Address | AJIO, c/o Reliance Retail Limited, SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore – 560068 |
| Partner With Us | partner [at] ajio.com |
| Need Help With Your Recent Orders? | Contact |
AJIO Cancellation of Products
• You can cancel orders for Products partially or fully prior to the orders of Products being packed and invoice generated in relation thereof.
• Upon successfully placing an order for Products on the Platforms and after Reliance has successfully handed over the Product(s) to its Logistic Partner, in case you change your mind in relation to a particular order of the Products (including instances of tampered/torn/opened Product packages at the time of delivery of Product), you may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at your address. For any help that you may need you can always reach out to us at customercare@ajio.com or via Contact Us section on the Platforms.
• On receipt of the cancellation request prior to Products being packed and invoice being generated we shall cancel the order of Products and initiate the refund for the Products within 10 (ten) business days from the receipt of the cancellation request from you.
• The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your AJIO Wallet account that can be used for subsequent purchases of Products on the Platforms.
• All refunds, except for refund to the AJIO Wallet account, shall be subject to applicable policies and charges of the User’s bank/financial institution/ payment gateway, as may be applicable.
• The User is not allowed to cancel the order for Products after the Products have been packed and invoice has been generated in relation thereof.
AJIO Return of Products
• Subject to the category-wise terms as set forth under Annexure A to this Policy, you may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platforms; or (vii) you are dissatisfied with the quality of purchased Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding (each referred to as “Non-Compliant Product”).
• While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products.
• The User shall ensure that the Products being returned comply with the conditions set out under this Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour.
• You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
• We would accept the request for return of such Product subject to the terms of this Policy. In case we find that the returned Products does not meet the criteria mentioned under this Policy, we reserve the right to reject the return Products and refuse refunds in relation thereof.
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