Airtel Customer Care Number
The core customer care numbers for Bharti Airtel are 121 for general enquiries and 198 for complaints.
Airtel Broadband Customer Care Number
24*7 Customer Support – 9810012345
Note:
For existing customers, please dial from your registered mobile number and keep your Landline number or Airtel Relationship number ready to help us serve you better.
Airtel Prepaid and Postpaid Customer Care Number
For Enquiries and Requests Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only). For Complaints Call 198 (Toll Fee)
Call Us:
Mobile for queries related to Scheme/Bill Plan/VAS Information etc you can dial our general information number 121 (Chargeable at 50paisa/3 minutes for Agent assistance) or Dial198 (tollfree) for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security ‘deposit Refund.For activating any Value Added Service, SMS START to 121 or for deactivating any Value Added Service, SMS STOP to 121 in case calling from any other number, please call us at:
• 9810012345 for Postpaid
• 9810012345 for Prepaid
Airtel Grievance Addressal
Nodal Team:
We aim to resolve all complaints at the first point of contact in case you don’t get satisfactory resolution of your query / complaint at the customer service center you can get in touch with our Nodal Team with your complaint reference number and details of grievance.
Working hours: Monday to Friday: 9:30 am to 6:30 pm
Appellate Authority:
If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint center.
Points To Remember:
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint center should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
Tree Appellate Authority will revert with resolution within 39 days from the date of filing the appeal. Mobile phones are becoming ever more popular and are rapidly becoming attractive targets for malicious attacks. Mobile phones face the same security challenges as traditional desktop computers, but their mobility means they are also exposed to a set of risks quite different to those of a computer in a fixed location.
Airtel Payments Bank Customer Care Number
In case of any query, Airtel subscribers can call 1800-23400.
Airtel DTH Customer Care Number
121 for airtel users and 9810012345 from non-Airtel number
Appellate Authority:
You can file a legal appeal with the Appellate Authority either directly or through email/facsimile /post/in person or through the Airtel consumer care number of the complaint centre.
Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Points to Remember:
• While raising an appeal to the Appellate Authority, the complaint details (Service Request No.) shared by the complaint centre should be available.
• The appeal should be filed within 90 days of expiry of the complaint or request resolution time specified by the complaint centre.
• The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.
Grievance Officer
Name- Nitin Grover
Email-Content.Grievance@airtel.com
Address- Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015
In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:
• Title of the Content and Episode number (if any);
• Description and nature of complaint.
• Date and Time (if any)
• Your name and contact details.
• Please note that in absence of any of the above details, ADL shall not be able to take cognizance of the complaint/grievance
Airtel Digital Limited (ADL) does not warrant or make any representation, that any content you find objectionable will be taken down or remedied to your satisfaction. All complaints for content will be disposed as per timelines specified under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.”
