BSNL Customer Care
You can contact BSNL Customer Care by dialing 1503 from a BSNL mobile number or 1800-180-1503 from any other network operator.
| Bharat Fiber/Broandband/LandLine | 18004444 from BSNL or any other operator |
| GSM Postpaid / Prepaid | • 1503 from BSNL mobile or Landline • 1800-180-1503 from other operator mobile or Landline |
| WLL / CDMA | • 1502 from BSNL mobile or Landline • 1800-180-1502 from other operator mobile or Landline |
| Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc) | • 18004257007 • SMS Short Code for BSNL-57007 • SMS Other Operators-9482157007 • Email Id-ebenquiry@bsnl.co.in • Leased Line Call Centre: 1800-425-1957 |
BSNL Corporate Office Address
Bharat Sanchar Bhavan,
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001
About BSNL
Bharat Sanchar Nigam Ltd. was incorporated on 15th September 2000. It took over the business of providing of telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1st October 2000 on going concern basis. It is one of the largest & leading public sector units providing comprehensive range of telecom services in India.
BSNL Mobile :
BSNL Mobile is a major provider of GSM network services under the brand names CellOne and BSNL all over India. It has a wide network coverage in both urban and rural areas of India. It has over 121.82 million customers across India.
BSNL Landline:
BSNL Landline was launched in the early 1990s. It was the only fixed-line telephone service for the whole country before the New Telecom Policy was announced by the Department of Telecom in 1999. Only the Government-owned BSNL and MTNL were allowed to provide land-line phone services through copper wire in the country. BSNL Landline is the largest fixed-line telephony in India. It has over 9.55 million customers and 47.20% market share in the country as of 28 February 2021.
BSNL Broadband:
BSNL Broadband provides telecom services to enterprise customers, including MPLS, P2P and Internet leased lines. It provides fixed-line services and landlines using CDMA technology and its own extensive optical fiber network. BSNL provides Internet access services through dial-up connections as prepaid, NetOne as postpaid, and DataOne as BSNL Broadband.
BSNL Bharat Fiber:
BSNL Bharat Fiber (FTTH) was launched in February 2019. It offers TV over IP (IPTV), Video On-Demand (VoD), Voice over IP (VoIP), Audio On-Demand (AoD), Bandwidth On-Demand (BoD), remote education, video conferencing services, interactive gaming, and Virtual Private LAN services. BSNL has said that its optic fiber network provides fixed access to deliver high-speed Internet up to 300 Mbit/s.
Bharat Net:
With effect to the government of India’s policy decision to provide state-owned BSNL with another revival package worth 1.64 lakh crore rupees, the struggling PSU was merged with the Government’s special purpose vehicle BBNL. This gave the struggling PSU a boost and an additional advantage of an additional 5.67 lakh kilometers of optical fiber, which has been laid across 1.85 lakh village panchayats in the country using the Universal Service Obligation Fund (USOF). Currently, it has an optical fibre cable network of over 6.83 lakh kilometres.
