| Company | Tata Power DDL |
| Service | Customer Care Number |
| Location | India |
| Official Website | https://www.tatapower-ddl.com/ |
Tata Power DDL Customer Care Number
Tata Power DDL Customer Service Helpline Number – 1800-208-9124
| 24×7 Toll Free Helpline Number | 19124 |
| Customer Care Number | 1800-208-9124 |
| customercare [at] tatapower-ddl.com |
Our IVRS (Interactive Voice Response System) guides you through our customer friendly setup to register request / complaint related to:
• No Supply
• Fire & Safety
• New Connection
• Name, Load, Category Change, Billing & Metering
• Status of Registered Request
• Street Light
• Theft, Harassment, Ethics & Project Execution
• Verification of Tata Power-DDL Employees
You can also speak to our customer care executive at any time.
Tata Power DDL Office Address
Tata Power-DDL
Corporate Office,
Hudson Lane,
GTB Nagar,
Delhi – 110009
Tata Power DDL Internal Grievance Handling Cell
“Internal Consumer Grievance Redressal Cell” or “ICGRC” means such first authority to be contacted for redressal of the consumer grievance. ICGRC established as per the guidelines issued by Delhi Electricity Regulatory Commission. Internal Customer Grievance Redressal cell (ICGRC) is an user friendly Web portal for Online lodging of Consumer grievances. The status of the grievance filed in ICGRC can be tracked with the unique registration ID provided at the time of registration of the complainant.
Tier- I : (Tata Power-DDL Complaint Escalation & Redressal Structure)
In case of any undue delay in resolution of request/complaint, customers may visit their respective District Customer Care Centre and meet Tata Power-DDL officials with complete details: Level 1: Customer Relations Executive (CRE) Level 2: Customer Service Manager (CSM) / District Manager Level 3: Circle Head (with prior appointment through Customer Service Manager) To know contact details of CRE/CSM/District Manager Click Here If not satisfied with the resolution/response received from the above mentioned escalation levels, please write to Head(Customer Service) Level 4: a. Head (Customer Services)
Address: Customer Complaint Analysis Group (CCAG), TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Email: ccag@tatapower-ddl.com b. Internal Consumer Grievance Redressal Cell
Email: icgrc@tatapower-ddl.com
Helpline No.: 011-66382301
Helpdesk – TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
Tier – II:
If customer is still not satisfied with the resolution/response, after exhausting all complaint handling, escalation and redressal mechanism at Tata Power-DDL, in respect of grievances like New Connection, Billing, Metering, Power Outage, Load Shedding, Load Enhacement / Reduction, Disconnection / Reconnection of Power Supply, Name Change, Street Lights, Transfer of Connection then customer may approach. Consumer Grievance Redressal Forum (CGRF)
Address: Sub-Station Building, Police Colony, Model Town – II, Delhi – 110009.
Tel: 011-27463809, 27466601-02.
Email: ecgrftpddl@gmail.com
Note:
Forum shall not entertain a complaint if it pertains to the subject matter for which proceedings are pending before any court. Further, forum does not have jurisdiction to adjudicate on matters related to assessment in relation to unauthorized use of electricity, Appeal against the assessment, Theft of Electricity, Power to adjudicate, Compounding of offences, Notice of accidents and inquiries etc. which fall U/s 126,127,135,139,143,152 & 161 of Indian Electricity Act, 2003.
Tier III:
If not satisfied with CGRF order, an appeal against CGRF orders may be filed with the Electricity Ombudsman
Address: B-53, Pashchimi Marg, Opp. Tagore International School, Vasant Vihar, New Delhi—110057
Email: elect_ombudsman@yahoo.com
Additionally, customer may also approach Public Grievance Cell, directly set up by Delhi Government, for registering Electricity related complaints like (Connection, Billing, Supply, Meter, Theft, Vigilance and Street Light) at
Address: Department of Power (GoNCTD), SLDC Building 33KV Sub Station, Minto Road, New Delhi – 110002
Tel: 1800-11-2222
Have a question? Please feel free to reach out by leaving a comment below
