Company DTDC
Service DTDC Shipment Tracking Online
Location India
Official Website https://mydtdc.in/index.html

DTDC Shipment Tracking Online

To track your consignment please enter DTDC tracking number (AWB or Reference Number). You may enter upto 25 consignments separated by comma for tracking.

Track All Order Status Here

Steps To Track DTDC Shipment Online
• Visit DTDC Shipment Tracking Page
• Enter the AWB (or) Consignment Number (or) Reference Number
• Click Track Button

DTDC FAQs

How can I use MyDTDC app for scheduling Pickup?
Initiate a pickup request by filling in your package and other important details. After making the online payment for scheduling the pickup & successful registry, our field executives will be aligned to pick up the parcel from your address as per the agreed/ chosen timings.

How will the Pickup be arranged?
We will automatically align our executives to facilitate the pickup request. Our pickup executive will coordinate with you over the phone before attempting the pickup. Our executive will come to your pickup address on the selected day as per your availability and process the order request.

When will my order be picked up?
Your order will be picked up on the scheduled date, i.e. the date you select during booking.

How can I use MyDTDC app for scheduling Drop-Off?
Fill in the package details. Select the Origin and Destination Address. Choose Drop-Off if it’s available in the Book option. Once Drop-Off is selected, a list of Retail Outlets is displayed. Choose any Retail Outlet from the list. After successful payment, you have to drop-off your consignment at the Retail Outlet selected during booking. You need to share the Drop-Off code and the AWB number with the Retail Executive to complete the Drop-Off.

Where can you find the Drop-Off code which is to be shared with the Retail Executive?
The Drop-Off code has been sent via SMS. You can also find the Drop-Off code in the Bookings Summary section of the app Home Page.

Can I Drop-Off my consignment at any DTDC Retail Outlet?
No. You have to Drop-Off the consignment at the Retail Outlet selected during booking or in any other Retail Outlet within the city limits, listed in the DTDC Retail Outlets page while booking the consignment. Retail Outlets in any other city will not accept the Drop-Off.

What is dead weight, volumetric weight and chargeable weight?
Dead weight is the actual weight of the shipment. Volumetric weight is the weight based on the actual shipment dimensions. Chargeable weight is the greater of the Dead weight and Volumetric weight.

My payment was deducted but the order was not placed. What should I do?
Please drop an email to customersupport@dtdc.com with the details:

• Registered Email ID
• Order ID
• Amount deducted
• Time of transaction

We will get in touch with you and process the refund.

What happens when the actual weight of the shipment is greater than what you have entered during booking?
A customer representative will reach out to you mentioning that the weight or dimensions were found to be higher than what was mentioned during booking. If we find that any differential amount is required to be paid, they will take your consent on whether you want to pay. If you agree, a payment link will be generated on your email ID. If you are not willing to pay and want the shipment back, the shipment would be returned to you, and the booking cancelled, refunding you the booking amount.

DTDC Customer Care

Call : 91 – 9606 911 811
Email : customersupport [AT] dtdc.com

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