Passport Seva Portal Grievance Redressal System
The Ministry has put in place a citizen-friendly, strengthened Grievance Redressal System to ensure quick redressal of Public Grievance. The following mechanism, which has been set up for dissemination of information about various services, handling of grievance and citizen feedback, may be accessed by citizens to register their Grievance:-
Register Feedback / Grievance
To register a Feedback / Grievance, Follow the below steps
Steps:
• Go to the below link
• Enter the Passport reference details, Applicant details, Application Details
• Hit Submit
Note:
You can lodge a grievance with the Call Centre at 1800-258-1800. A grievance can also be lodged on the website www.Passportindia.gov.in or by visiting helpdesk at your nearest Passport Seva Kendra.
Track Service Request / Feedback
To view the status of registered Feedback / Grievance, Follow the below steps
Steps:
• Go to the below link
• Enter information in at least one of the following fields: Service Request Number, Application Reference Number, File Number and Passport Number.
• Hit Search
Passport Seva National Call Centre
There is a National Call Centre with a toll free number 1800-258-1800, which operates in 17 languages on 24×7 basis to provide comprehensive information related to application submission
E-mail / Call To Respective Passport Office (PO)
The Passport Seva Portal (www.passportindia.gov.in) can also be accessed for getting details of each PO whereby applicant can directly be in touch with them through e-mail/telephone/fax. For contact details of the Passport offices Click here .
Passport Seva HelpDesk
There is also an e-mail (helpdesk[at]passportindia[dot]gov[dot]in) based helpdesk which can be accessed by citizens through the Passport Seva Portal (www.passportindia.gov.in)
Passport Seva Mobile Application
Smartphone users can access information using mobile app ‘Passport Seva’. It is available on Android and iOS
Short Message Service (SMS)
Applicant can send an SMS query at any time to know the current status of the application. The applicant can track the status of his/her application by sending an SMS to 9704100100 in the format for example, STATUS BNG071268435013.
