| Company | Air India Express Limited |
| Service | Customer Support |
| Location | India |
| Official Website | https://www.airindiaexpress.com/home |
Air India Express Customer Support
We are glad to assist you with anything! Let us know how we can help you. Our team works 24×7 to guide and help you with any queries or changes in your travel plan. Here are ways how you can reach us
| Chat with Tia (For quick help and resolutions, Tia is just a message away. Let her help you.) | Start Chat |
| WhatsApp Contact | You may get in touch with us directly via chat channels Messenger and WhatsApp (+91 6360012345). |
| Global Contact Centre | +91 124 443 5600 / +91 124 443 5601 |
| Travel Partner Support | +91 124 443 5602 |
Air India Express Grievance Redressal
At Air India Express, we strive to achieve the highest level of customer satisfaction and our teams are well trained to address your concerns. However, in the event you feel dissatisfied about our service, please contact us through any of the following: (+91 124 443 5600)
| Chat with Tia on our website, mobile app, Facebook Messenger or WhatsApp (+91 6360012345)
Write to Nodal Officer: Mr Anmol Wadhwa. Email : nodal@airindiaexpress.com If the resolution provided by the Nodal officer is not satisfactory please write to the Appellate authority: Mr Kiran Rao. Email : appellate@airindiaexpress.com |
Passengers agree and acknowledges that in case of any issues or concerns arising out of the Conditions of Carriage, any and all correspondences, summons and notices will only be deemed to have been validly served if the same is sent to the office address of Air India Express Limited and not at any other address, the details of which are as under:
| Gurugram Office: Air India Express Ltd. Vatika One On One, Block V, Sector 16, Gurugram 122 007, Haryana, India |
Air India Express Refund
Refund Mode:
All refunds will be made in the same mode of payment used while booking. In case of a booking made through a travel agent the refund amount will be made to the travel agency’s account on cancellation of the booking. Guests will have to contact the concerned agency directly to claim their refund.
Refund Period:
Cancellation Refund: Guest must make refund claims within one (1) year from the date of cancellation of the booking.
No Show: In the event of a no-show, Guest must make refund claims (i.e. statutory taxes and airport charges) for both domestic and international bookings within a period of one (1) year from the scheduled date of departure.
Refund Policy:
All refunds shall be made in accordance with CAR Section 3, Series M, Part II. Please note that cancellation and refund rules differ for different fare types.
No Refund for ECNR:
No refund will be affected for the return sector until authorized by POE Authorities.
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