SBI Fastag Customer Care Number
SBI FASTag Helpdesk Team will resolve your complaint lodged to CRM Portal and they will contact you separately for any document if require for resolution of complaint.
Email :
Please lodge your queries / suggestion to our email ID helpdesk.fastag [at] sbi.co.in
SBI Fastag Toll Free Number
You can call our Contact Center Toll Free Numbers:
** 1800-11-0018
** 1800 1234
** 1800 2100
SBI Fastag Toll Plaza Complaints
We are pleased to inform that MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level.
Customer can simply dial 1033 from Mobile/Landline for the following issues:
** Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
** Plaza not accepting FASTag
** Plaza is not able to read the Tag
** Plaza is not supporting for monthly pass issuance
Note:
** Only recent FASTag issued on your vehicle will be considered as your active FASTag.
** Update in the tag that is hotlisted/blacklisted will not be allowed.
** Update tag to a VRN having previous hotlisted/Black listed tag, the updated tag will be closed. Incase the hotlisted/blacklisted tag is of Paytm tag, then it will be ignored and VRN update will be allowed.
** Tags present in “Hotlist”,”Blacklist” will not to be added into tag force closure list (during Tag Registration and Update)
** In case a tag added to “Low balance”” under Forceful Tag Closure(FTC), is the only active tag left on the VRN at the time of closure (on T+15th Day), that tag will not be “Closed”.
** When a tag is added or updated, and there are multiple tags against the Vehicle and both the tags are having same issue date, then the tag having older creation date/timestamp will be considered for force closure (added in “Low balance”). (Paytm tag will be considered for this activity)
** New tag issuance will be allowed on the Vehicle if there is only 1 previously active tag on the vehicle. However, previous tag of Paytm won’t be considered as active tag.
** In case any tag of a VRN is updated, All the previous tags will be considered under FTC utility. Paytm Tags will also be considered in this scenario.
** Tags added to “Low balance” will get closed during the scheduler run at every 15th day.
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