| Company | Reliance Nippon Life Insurance |
| Service | Toll Free Customer Care Number |
| Location | India |
| Official Website | https://www.reliancenipponlife.com/ |
Reliance Nippon Life Insurance Customer Care Number
| Toll Free Customer Care Number (Pan India) | 1800 102 1010 (Monday to Saturday): 08:00 AM to 08:00 PM |
| Customer Care Number for Customers residing outside India | (+91) 022 4198 4000 |
| For Claims Related Queries Only | 1800 102 3330 |
| Chat with us on | (+91) 72088 52700 |
Important Information:
Please do not use any country code prefix (e.g. +91) for domestic calls
Call Centre timings – (Monday to Saturday: 8 A.M. to 8 P.M.) (except national holidays)
Reliance Nippon Life Insurance Email ID
Email your queries at: rnlife.customerservice [at] relianceada.com
Reliance Nippon Life Insurance Postal Address
Pan India (India Head Office):
Reliance Nippon Life Insurance Company Limited,
Unit Nos. 401B, 402, 403 & 404, 4th Floor,
Inspire-BKC, G Block, BKC Main Road,
Bandra Kurla Complex, Bandra East,
Mumbai – 400051. India.
T :+91 22 6896 5000.
UAE (Dubai Representative Office):
Reliance Nippon Life Insurance Company Limited,
Office 311, Hamsah Building (Ansar Gallery Building),
Office Block, Khalid Bin Waleed Street, Bur Dubai,
UAE PO Box is 127416.
Landline: +971 4397 2100
Reliance Nippon Life Insurance Grievance Redressal
At Reliance Nippon Life Insurance, we believe in providing the best of services to our customers and channel partners. We strive to provide easy access to information related to our products and services, as well as simple channels for our customers to have their queries/grievances redressed. In case you are dissatisfied with any of our services, then please follow the escalation process mentioned below:
Level-1:
In case you are dissatisfied with any of our services, please feel free to contact us
Contact Center:
from 8:00am to 8:00pm, Monday to Saturday.
You can also email us at: rnlife.customerservice [at] relianceada.com
Or, contact the Customer Service Executive at your nearest company branch: Or, write to us at registered address: Reliance Nippon Life Insurance Company Limited, Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai – 400051. India.
Procedure For Filing Complaint With Ombudsman:
The Insurance Ombudsman may receive and consider any complaints under Rule 13 & 14 of the Insurance Ombudsman Rules, 2017; which relates to any partial or total repudiation of claims by RNLIC, any dispute in regard to premium paid or payable in terms of the policy, any dispute on the legal construction of the policies insofar as such disputes relates to claims; delay in settlement of claims and non-issue of any insurance document to customers after receipt of premium.
On the above grounds, any person may himself or through his legal heirs make a complaint in writing to the insurance Ombudsman within whose jurisdiction the RNLIC branch is located. The complaint shall be in writing duly signed by the complainant or through his legal heirs and shall state clearly the name and address of the complainant, the name of the branch, the fact giving rise to complaint supported by documents, if any, the nature and extent of the loss caused to the complainant and the relief sought from the Ombudsman.
However, as per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998, the complaint to the ombudsman can be made only if – (i) The grievance has been rejected by the Grievance Redressal Machinery of the Insurer, (ii) The Complaint has been filed within one year from the date of rejection by the Company, it is not simultaneously under any litigation.
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