| Company | Tamil Nadu e-Governance Agency |
| Service | e-Sevai Toll Free Number |
| Location | Tamil Nadu |
| Official Website | https://www.tnesevai.tn.gov.in/citizen/ |
Tamil Nadu e-Sevai Helpdesk Toll Free Number
| tnesevaihelpdesk [at] tn.gov.in | |
| Toll Free Number | 18004251333 |
| Address | TamilNadu e-Governance Agency 807, 7th Floor, PT Lee Chengalvarayan Naicker Building, Anna Salai (Mount Road), Chennai – 600 002 |
Tamil Nadu e-Sevai Complaints [Mudhalvarin Mugavari Portal]
Mudhalvarin Mugavari Portal is a two-way communication platform for citizens to register their grievances and get them resolved in one place, conveniently.
They can:
• File their grievance(s) anytime and from anywhere.
• Track their grievance(s) and see the status.
• Ask questions.
• Provide Suggestions for improvement.
• See Announcements from the CM.
Note:
• To make the above services widely accessible to the citizens, this service is being delivered via multiple channels – helpline number 1100, web portal, mobile app, email, and post. Grievances filed by any of these methods get routed to the responsible government office via a single point of contact, a call center that addresses, redirects, and tracks the grievances.
• This is being done with the goal of making the grievance redressal process integrated and inclusive, thus benefiting citizens through speedy resolution of their grievance(s).
You can file grievances of the following kinds:
• Issues in availing of government schemes or services that you are eligible for.
• Civic issues – burning public property / waste, broken streetlights, open manholes, water logging, etc.
• Other public issues.
Follow these steps:
• Sign up on the portal with your mobile number/email ID. Create user credentials if you are using your email ID.
• Log in to the portal with your mobile number, OTP, or the user credentials.
• Click “File a Grievance”.
• Describe your grievance and fill the form to the best of your knowledge.
• Click “Submit”.
• Your grievance will be registered with the concerned department(s), and you will receive status updates via SMS.
Note:
It is recommended that you find out and select the correct department while filling the grievance form, for faster redressal. Only if you are unable to find out, please select the option “Other Petitions” while filling the form. Give us any relevant details in the description and the rest of the form while submitting the grievance that will help us identify and assign your grievance to the correct department/ office. You can also register your grievance through the District Collector’s office or by calling us at 1100.
Have a question? Please feel free to reach out by leaving a comment below
