Snapmint Customer Care Number
Contact:
Email: support [at] snapmintfin.com
Customer Service: 022-4893 1351
Timing : Monday to Sunday (10AM to 7PM)
Address:
Snapmint Credit Advisory Private Limited,
Office No. 201, 2nd Floor,
C-Wing, Neelkanth Business Park,
Nr. Vidyavihar Station,
Vidyavihar (West), Mumbai – 400086
Snapmint Grievance Redressal Mechanism
In the present competitive scenario, excellent customer service is an important tool for sustained business growth. At Snapmint Financial Services Private Limited, customer service and satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones.
Snapmint Financial Services Private Limited has come up with a lot of initiatives that are oriented towards providing a better customer experience and an efficient complaints redressal mechanism with a view to providing enhanced experience to our customers. In order to make Snapmint Financial Services Private Limited redressal mechanism moremeaningful and effective, a structured system has been built.
This system would ensure that the redressal sought is just and fair and is within the given framework of rules and regulation. The Board of Directors will periodically review the compliance of the Fair Practices Code and the effectiveness of the grievance redressal system.
a. Machinery To Handle Customer Complaints/ Grievances:
Customers who wish to provide feedback or send in their complaint may use the following channels between 10:00 am and 7:00 pm, from Monday to Saturday (except on national holidays).
• Call on +91-22-48931351
• Email us at support [at] snapmintfin.com
• Write to us at the below mentioned address: Snapmint Financial Services Private Limited, B-904, Kanakia Wall Street, Andheri Kurla Road, Andheri (E), Mumbai 400093, Maharashtra.
In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided by Snapmint Financial Services Private Limited, the customer can approach the Grievance Redressal Officer. The name and contact of the Grievance Redressal Officer is as follows:
Mr. Rohit Tekchandani
Tel. No.: +91-22-48931351
Email Id: grievance [at] snapmintfin.com
In case the response received through the above channels are not satisfactory, they can write to Mr. Vivek Gala, the Head of our Grievance Redressal Cell at: vivek@snapmintfin.com
We assure a response to letters / emails received through this channel within 5 working days. If the complaint/dispute is not redressed within a period of one month, the customer may appeal to Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of RBI under whose jurisdiction the Registered Office of the Snapmint Financial Services Private Limited falls. The details of DNBS is as given below:
Dy. General Manager,
Department of Non-Banking Supervision Centre I,
World Trade Centre,
Mumbai-400005
b.Mandatory Display Requirements:
Snapmint Financial Services Private Limited will have the following in all our offices and customer service centers:
• Appropriate arrangement for receiving complaints and suggestions.
• Display of the name, address and contact number of the Grievance Redressal Officer. The process of the complaints redressal unit will ensure closure of all complaints to the customers’ satisfaction.
They will ensure that the complaint is escalated to the appropriate levels in case it is not possible to resolve at his/her level. Whilst the ultimate endeavour is to ensure we reach a situation where our customers don’t have to complain to senior management to get an effective redressal, we have put in a robust mechanism to handle these complaints, review them from a point of view of understanding reasons for the complaint and prevention of recurrence.
c.Time Frame:
To register complaints, the customers may use any of the channels mentioned above (refer point (a) on Internal Machinery to handle the customer complaints). If the complaint has been received in writing, Snapmint Financial Services Private Limited will endeavor to send an acknowledgement / response within a week.
Once the matter is examined, Snapmint Financial Services Private Limited endeavours to either send a final response to the customer or an intimation seeking more time within one month upon receipt of complaint. Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles.
The communication of Snapmint Financial Services Private Limited stand on any issue will be provided to the customers. Complaints that require some time for examination of issues involved will be acknowledged promptly.
The aforesaid policy will be reviewed periodically /revised as and when there are any new changes incorporated by Snapmint Financial Services Private Limited in handling complaints / grievances of the customer which includes introduction of new grievance channels, if any.
Regulation of Excessive Interest Charged:
The Company has laid down appropriate internal principles and procedures in determining interest rates and processing and other charges. The Company has adopted an interest rate model taking into account cost of funds, margin and risk premium for determining rate of interest to be charged for loans and advances.
The rate of interest to be charged depends much upon the risk profile of the borrower. The rate of interest will be annualised so that the borrower is aware of the exact rates that would be charged to the account. The Company will undertake to carry out due diligence on the borrower’s repayment capacity, and comply with RBI’s KYC guidelines.
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