CRED Customer Support Contact
The most direct way to reach us is through in-app support. You can also write to us via direct messages on Facebook, LinkedIn, Instagram, and X (Twitter). from credit cards and bill payments to autopay, rewards, or account queries — if it concerns your CRED experience, it concerns us.
How To Contact CRED Customer Care Via The App?
1. Open the CRED app and go to more.
2. Tap support.
3. From here, you can:
• View recent conversations to track ongoing requests
• Select recent transactions to raise a query about a specific payment or activity
• Browse topics to find answers to common questions
• Choose the transaction or topic related to your query.
• Scroll down and tap contact support.
• You’ll be connected to the customer care team through the available in-app support option.
How To Contact CRED Customer Care Through Social Media?
You can also contact the CRED customer care team through social media platforms – Facebook, Instagram, Twitter, and Linkedin for any type of queries or support:
• Facebook: DM your queries at @support.cred or visit our page – @CRED.club.official – to like, comment, share, and post.
• Instagram: DM your questions at cred_club or scroll the page for the latest updates and offers.
• Twitter: to get any kind of support, DM @CRED_support or visit our page – @CRED_club – to get the latest updates and tweets.
• LinkedIn: you can also visit CRED’s LinkedIn page to get all the latest updates from the organization.
How To Escalate Your Issue To A CRED Grievance Redressal Officer?
Grievance officer: Mr. Atul Patro.
If your issue remains unresolved by CRED support, you can escalate it to our grievance officer by clicking the button below. ensure your ticket is open or resolved (within the last 30 days) to proceed.
CRED Dispute Redressal Mechanism
• Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
• End-user customer can select the relevant transaction and raise a complaint in relation thereto
• A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank (if the UPI transaction is made through TPAP app).
• In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order.
• After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
• The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
• The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself
• Report your grievances with our partners
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